Applied Improvisation in October!

Yes andJoin Carrie and Sharon on October 26th, 2017 for a half day exploration of Applied Improvisation for Conflict Resolution! We’ll be exploring both improvisation games for conflict resolution skills development and games that can be used within conflict resolution processes.

Practice the skill of spontaneity! Learn new ways to “warm up” to listen to understand, rather than listen to rebut or challenge. Explore tools for building trust, storytelling, and working with non-verbals aspects of conflict.

Come prepared for fun and a very active session!

Location: TBA




FROM CONFLICT TO CONFLUENCE: Myers-Briggs Personality Type for Conflict Resolution

If you’ve had an introduction to the Myers-Briggs Type Indicator™ and its applications to conflict resolution, you have likely considered the ways in which the MBTI tool allows people in conflict to identify differences in their preferences for discussion, decision-making, organization, etc. and explore the conflict arising from these differences within a neutral frame. The tool can be incredibly useful for focusing conversations on process preferences and away from personal accusations or judgments of another’s motives.

Most people, however, have only explored the MBTI™ in its most simple form – looking at just the four Step I dichotomies and seeking self-awareness and understanding of conflict. We are excited to have the chance to offer a workshop aimed at a deeper exploration of some of the additional, and often unexplored, possibilities of this tool. Here’s a few things we are looking forward to exploring on November 19th:

1) The MBTI Step II analysis. We will guide participants through a thorough understanding of their individual Step II results. (The Step II report includes a further division of the 4 MBTI dichotomies into another 20 subscales. This more complex breakdown often provides insight into those aspects of type that never felt like a “best fit” when exploring one’s first MBTI profile.)

2) Out-of-pattern responses. We will examine how out-of-pattern and mixed preferences might mask one’s preferences, or change approaches in specific circumstances.

3) Making conscious use of one’s “communication functions”. We each have a dominant communication function which influences the way that we engage in conversation, in and out of conflict. How can we utilize a knowledge of our own communication preferences to improve and expand our negotiating and mediating skills.

4) The differences between the introverted and extraverted forms of each function. There is a big difference between extraverted sensing and introverted sensing, as an example. These differences are generally overlooked and may well lead to misunderstandings and mistaken assumptions.

5) Varied approaches for discussions that support preferences for extraversion and introversion. We will discuss a variety of approaches to conflict resolution and simple discussion that support varied preferences within a group.
If you haven’t been introduced to psychological type before, don’t be scared away from the session! We will provide some introductory information to allow “noobs” to join us comfortably from the beginning of the session.  Everyone will leave with a greater understanding of the nuances and potential uses of type in conflict management as well as new ideas for their own negotiation or mediation practice.

To register for this course, please see Events. Or email us for additional information at  Remember, early bird rates apply until November 12th!

CreativityZone launches advanced training series!

Welcome to CreativityZone!

Carrie Gallant and Sharon Sutherland are delighted to announce a new series of advanced conflict resolution skills training workshops for Fall 2013!

Over the past few months, we have both participated in a number of conversations about the growing need for advanced learning opportunities for mediators, lawyers, negotiators, and other conflict resolution professionals who have taken basic training, gained considerable experience in practice, and are seeking new learning opportunities to expand their skills and deepen their practice.  Too often, we hear that experienced practitioners feel like they are “putting in time” as they attend training and practice sessions aimed at less experienced colleagues simply to complete Continuing Professional Development hours.  We believe that training should be more stimulating as you gain expertise, not less so!

Our Fall training programs are designed to meet the needs of more experienced practitioners looking for some new ideas and a chance to experiment with them in an advanced learning environment.

Please join us for:

  • “Break on through to the Other Side”: Advanced Tools and Strategies for Impasse Breaking – October 1
  • GET REAL: Advanced Tools for Ethical “Reality Checking” – October 22
  • From Conflict to Confluence: Myers-Briggs Personality Type for Conflict Resolution – November 19

Details can be found under the Courses tab or on our handout.

We look forward to an exciting Fall season, and welcome your ideas on topics you’d like to see presented in future advanced skills workshops.

Carrie and Sharon have partnered with the CoRe Conflict Resolution Society for the delivery of these three sessions.  Proceeds will be shared with CoRe and will support CoRe’s own Speaker Series and other educational activities.